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Explore the problem behind each project, the decisions that shaped the work, and the outcome.
Talk About Your ProjectRegional Enterprise Search & Lead Flow
Bridging search discovery to qualified phone enquiries
Rebuilt search visibility, landing experiences, and follow-up routing for high-intent B2B and consumer services.
+180% increase in verified customer enquiries within 90 days of rollout.
Automated Voice Qualification & CRM Dispatch
Eliminating dropped enquiries during peak demand
Designed real-time voice agents that listen, clarify service requirements, and immediately hand off qualified caller briefs to specialists.
Zero dropped inbound leads and an average response time reduced to under 30 seconds.
Modern Omnichannel Commerce & Loyalty Concept
Explored friction points in mobile checkout and tested rapid SMS/WhatsApp order update workflows to reduce cart abandonment.
Prototyped a streamlined 2-tap checkout flow validated across mobile test cohorts.
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